This Policy applies when you visit our website, contact us (WhatsApp/email), request a quote, or engage us for services; it covers prospects, clients, and website visitors.
Personal data means information about an identifiable individual; PixelKraf is the data user/controller; trusted third parties act as processors on our behalf (hosting, CMS, analytics, etc.).
You provide contact and project details plus communications; we automatically collect device/usage data, cookies, and analytics events; we may use basic third-party or public info to prepare proposals; we do not intentionally collect sensitive data.
To respond to enquiries and provide quotes; deliver services (setup, CMS, hosting, analytics); communicate about timelines, approvals, invoices, and support; operate and secure the website; improve our offerings. Marketing: we do not send newsletters or promos; transactional/service messages only.
If you click “Free Consultation” and Request a Quote”, your message is sent via WhatsApp under WhatsApp's own terms and privacy policy; avoid sending sensitive data.
We use cookies and Google Analytics 4 (GA4) to understand traffic and improve the site; no advertising pixels (e.g., Meta) are used; you can control cookies in your browser; we use IP-anonymization and aggregated reporting where feasible.
We rely on reputable providers such as Vercel (hosting/CDN), Sanity (CMS), GA4 (analytics), Figma (design), OpenAI/ChatGPT (AI-assisted copy), and other reasonable tools; they process data under their own terms/DPAs and we share only what is necessary.
We may share personal data with service providers, professional advisors (accounting/legal) where necessary, and authorities where required by law; we do not sell personal data.
Data may be stored or processed outside Malaysia depending on provider infrastructure; we use reputable providers and take reasonable steps to safeguard data.
We implement reasonable technical and organizational measures (access controls, least-privilege, HTTPS, strong passwords, limited retention), but no method is 100% secure; share information with discretion.
Defaults: Leads/Enquiries/Quotes 12 months; Project files & communications (email/WhatsApp) contract term + 24 months; Backups 30–60 days rolling; Financial records (invoices, receipts) 5 years. We may retain longer where required by law, to resolve disputes, or enforce agreements.
Under PDPA 2010, you may request access to and correction of your personal data, withdraw consent (where applicable), and opt out of non-essential communications; email hrluqman@pixelkraf.com with subject “PDPA Request – PixelKraf.”
Our services are for businesses and not directed to children under 13; do not submit children’s data; if we learn we hold such data without proper authorization, we will delete it.
Our website may link to third-party sites; their privacy practices are not controlled by us; review their policies before providing data.
We may update this Privacy Policy; the effective date shows the latest version; material changes will be highlighted on this page; continued use after changes constitutes acceptance.
For questions or PDPA requests, contact hrluqman@pixelkraf.com.
Effective date
2025-09-01
Who we are
Hrluqman Dotcom Ventures
Address
Kuala Lumpur, Malaysia
Contact
hrluqman@pixelkraf.com
Last Updated: 1st September 2025